Return & Refund Policy

Effective Date: August 24, 2026

We want you to love your stickers. Because of the nature of our products, please read this policy carefully before placing your order.

1. All Sales Are Final

Due to the nature of stickers, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or ordering the wrong design or size. Please review your order carefully before completing checkout.

2. Damaged or Defective Items

If your order arrives damaged or defective, we will issue a refund, subject to the following:

You must contact us within 7 days of the delivery date at info@ohmystickers.com with your order number, a description of the issue, and photos of the damaged/defective item(s) and packaging
The item(s) must be unused and unopened
If we determine a physical return is needed to process your refund, return shipping costs are the customer's responsibility
Once your claim is reviewed and approved, we will issue a refund to your original payment method (PayPal or Stripe). Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Claims submitted after 7 days from delivery, or for items that show signs of use, may not be eligible for a refund.

3. Digital Products

Digital products (such as downloadable PNG artwork) are non-refundable once the file has been delivered or downloaded, as the nature of digital goods makes them non-returnable. The only exception is if the file you received is corrupted or fails to download correctly — in that case, contact us within 7 days of purchase at info@ohmystickers.com and we will provide a replacement file or a refund.

4. Lost or Stolen Packages

We are not responsible for packages confirmed as delivered by the carrier's tracking information but reported as lost or stolen by the customer. If your tracking shows an issue in transit (lost, significantly delayed, or misdelivered), contact us at info@ohmystickers.com with your order number and we will do our best to assist you in filing a claim with the carrier.

5. Order Cancellations

If you need to cancel or change your order, contact us as soon as possible at info@ohmystickers.com. We process orders quickly, so we cannot guarantee a cancellation once an order has been submitted for shipment.

6. How to Start a Claim

Email info@ohmystickers.com with:

Your order number
A description of the issue
Photos of the damaged/defective item(s) and packaging (for physical products)

We will review your claim and respond within 2–3 business days.

7. Contact Us

Arnaez Studios LLC — OhMyStickers
Hialeah / Miami, FL 33016
Email: info@ohmystickers.com
Phone: +1 (954) 789-6426

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”